Let end-users easily manage their home network with an intuitive app
Nowadays, the in-home network is becoming more and more important within a household. The increase in importance also increases the number of calls made to the helpdesk. However, many of these calls can easily be avoided if clear guidance is available. This guidance can be brought to the end-user via an easy to use app. An app allows end-users to manage their own in-home network without calling the operator or ISP. The Genexis EasyWiFi app offers the end-users control by providing onboarding and placement guidance and allowing them to manage the Wi-Fi network settings, like for example, parental control. All with an easy to use user interface.
Genexis EasyWiFi app
Let end-users easily manage their home network
The Genexis EasyWiFi app is designed with focus on user interaction. Resulting in an easy to use app for all end-users; technical and non-technical.
Step-by-step onboarding
Installing routers or extenders is something that can be seen as ‘too complicated’ or ‘tricky’ by the end-user. However, with a step-by-step onboarding, this can be changed and this also decreases installer visits.
Dashboard home network
End-users have the possibility to easily see their status of their in-home network and see which device might be the issue if problems occur.
Parental control
Give end-users the ability to protect their children from harmful online content. With just a few taps, they can block entire content categories on specific devices or user profiles. Time-based restrictions can also be set to encourage healthy digital habits for family members.
Placement guidance
Getting complaints about a bad Wi-Fi experience from end-users? Make sure the end-user gets the full Wi-Fi experience in its home with the placement guidance within the app. The app will guide the end-user to the best spot to place the extender to obtain the best Wi-Fi coverage within the home.
Wi-Fi network settings
Let the end-user easily change their Wi-Fi credentials to their liking and give them the opportunity to share their Wi-Fi credentials fast with their family and friends. This contributes to a great customer experience!
The Genexis EasyWiFi app simplifies home network management for end-users. It supports device onboarding, optimal placement for improved Wi-Fi performance, network customization, and parental control to block harmful content. By streamlining complex tasks and reducing the need for technical support, the app helps ISPs deliver a better user experience while minimizing operational overhead.
Frequently Asked Questions
- Why choose the Genexis EasyWiFi app?
- The Genexis EasyWiFi app is designed to focus on ease of use, especially for the end-user. This means, that instead of creating the app based on a technology, we started with the end-user. What does the end-user need and how can we make this easy? Then we created the technology to support this.
- For which devices is the Genexis EasyWiFi app available?
- All Genexis Wi-Fi products support management via the Genexis EasyWiFi app. However, availability depends on how the ISP has configured the deployment.
- For which iOS/Android versions is the Genexis EasyWiFi app available?
- From iOS 13 and newer / from Android 14 and newer
- How do you handle data privacy in the Genexis EasyWiFi app?
Genexis EasyWiFi app Downloads
Here, you can access all the relevant downloads for the Genexis EasyWiFi app. Available resources include brochures, datasheets, and RED declarations. If you need additional information or have any questions, please don’t hesitate to contact your account manager.