We’re here to help you succeed.
At Genexis, we understand that in today’s challenging market, it is crucial for Internet Service Providers (ISPs) and network operators to provide the best offerings. That is why we do more than deliver great products; we also equip them with great and strong support and services to help you succeed. Our comprehensive support and services are designed to address issues and challenges head-on, ensuring your network operates seamlessly and efficiently. Here’s how our offerings can help you enhance your operations:
Implementation services
With our expert teams, we have successfully deployed numerous fiber access and home network solutions over the past decades. We understand the complexity of deploying new equipment and technologies in your network. That’s why our team of experts is ready to offer carefully designed service packages that consider all deployment aspects, regardless of complexity. Our goal is to ensure the seamless integration of our devices and solutions, perfectly tuned to your network, within optimized timeframes. With our hands-on support, advice, and training services, you can be confident that the deployment will be smooth and efficient.
Guaranteed interoperability
Our state-of-the-art Passive Optical Network (PON) labs are where we rigorously test and refine our products and the PON interoperability. Our highly skilled PON experts ensure that our products and services meet the highest quality, security, and performance standards. For ISPs and network operators, this means deploying reliable, cutting-edge technology that reduces maintenance and improves service delivery and customer satisfaction.
The Key to Seamless Networks: A Guide to PON Interoperability
As Passive Optical Networks (PON) continue to drive fiber-to-the-home (FTTH) deployment, achieving seamless device interoperability is critical for network efficiency and performance. This guide dives into the key challenges of PON interoperability and provides practical solutions to ensure a smooth, integrated network experience.
Learn how Genexis’ cutting-edge technology, including our TrueTalk PON autosensing software, can simplify OLT-ONT integration across any PON network.
Fill out your details to download the guide.
Dedicated on-site support
Our local Field Application Engineers (FAEs) provide exceptional customer care by working closely with you to understand and address your specific challenges. They offer remote and on-site support, technical training, onboarding, and personalized assistance—all in your local language and with knowledge of the local network rules and regulations. This hands-on approach ensures quick problem resolution and effective network optimization, keeping your operations smooth and your customers happy.
Genexis maintenance service
To ensure that your Genexis products consistently perform at their best, we offer maintenance support. This service guarantees that your equipment is always up to date with the latest quality, functionality, and security enhancements. Our maintenance support includes regular updates and prompt issue resolution, ensuring your network remains reliable and efficient.
Service Level Agreements (SLAs)
Our tiered Service Level Agreements (SLAs) are designed to meet your specific needs, offering different levels of support:
- Bronze SLA: Support with committed response times during business hours, perfect for operators needing reliable assistance within standard times.
- Silver SLA: Excellent support up to 24/7, providing guaranteed fast response and resolution times. This tier is our recommendation for smaller and mid-sized operators who need enhanced support.
- Gold SLA: Premium 24/7 support with a dedicated engineer, offering the highest priority assistance and super-fast response times. This ensures the highest level of reliability and customer satisfaction, which is ideal for mid- and larger operators.
By selecting the appropriate SLA, you can ensure your network consistently performs at its best, reducing downtime and maintaining customer trust.
Extended product security
Our Extended Product Security services offer comprehensive protection against vulnerabilities, ensuring your network remains secure. Regular updates, security patches, and proactive monitoring help prevent security breaches, which is crucial for maintaining customer trust and avoiding costly downtime. These security updates can even be extended after the end-of-life period to enable you to use the devices longer.
Refurbishment and recycling
Sustainability is one of our core values. With our refurbishment and recycling programs, we extend your products’ lifespan and help you adhere to environmental regulations and corporate social responsibility goals. Efficiently managing older equipment reduces waste and demonstrates your commitment to sustainability, enhancing your brand reputation.
