We are seeking a dynamic and technically proficient Field Application Engineer in North America to lead pre-sales technical engagements with our customers.
The ideal candidate will deliver impactful presentations, design aligned network solutions, and effectively translate complex technical concepts into simple, business-friendly language while emphasizing our value proposition. This role involves influencing both technical staff and business decision-makers within prospective broadband service provider customers. Responsibilities include conducting demonstrations, supporting lab and field trials, and offering expert guidance on technical and operational challenges. A strong technical background and confidence in technical and business discussions are key to success in this role.
Your responsibilities:
- Drive the positioning and sale of products and solutions to customers.
- Collaborate on the preparation of RFx responses.
- Deliver technical sales presentations to technical teams and senior management.
- Understand and integrate business requirements into technical account strategies.
- Support customers and resellers in configuring, testing, and validating products in lab and field environments.
- Provide leadership by guiding customers on technical and operational challenges within your areas of expertise.
- Collaborate with customers to design and architect network solutions tailored to their specific application needs.
- Maintain deep expertise in the product portfolio to offer optimized solutions.
- Influence customer decisions and communicate technical concepts in simplified terms.
- Serve as a thought leader fluent in company technologies and industry trends.
- Act as a mentor and counselor to team members.
- Research and stay informed on emerging industry standards and technological advancements.
- Collect and prioritize customer requirements to inform Product Management decisions.
- Collaborate closely with internal product and engineering teams to drive project success.
Your qualifications:
- Proven expertise with Layer 2 and Layer 3 Access network architectures.
- Comprehensive knowledge of FTTx fiber-based Access solutions.
- Strong understanding of PON and Ethernet-based architectures.
- Demonstrated ability to troubleshoot complex Layer 2/3 deployment issues and methodologies.
- Exceptional interpersonal skills and a track record of synthesizing complex issues into actionable solutions.
- Proven ability to engage effectively with diverse audiences across technical and organizational levels.
- Excellent presentation and written communication skills.
- Willingness to travel up to 50%, also outside the US.
The ideal candidate must be self-motivated and interested in becoming proficient with connecting networking solutions to diverse deployment scenarios. To be successful in this role you’ll need a combination of technical know-how, a passion for helping customers succeed, and managing cases throughout the entire support lifecycle. You have a customer-oriented / commercial attitude and love to teach and explain things in a simple way. You are a fast learner, analytically strong, and not afraid of unknown territories. You are eager to continuously develop and improve yourself.
What we offer you
- Competitive salary on the relative work experience.
- Technical / Commercial challenges in a dynamic, multicultural environment together with a no-nonsense corporate culture.
- Working in an enthusiastic Team.
- Great growth opportunities within the company.
- Product company with a long-term vision, working on a great tech stack with cutting edge glass fiber technologies.
- This role is based on a home office.
Do you have any questions regarding this vacancy? Contact our HR manager Ans Vogels on +31 (0) 40 747 0247 or send her an email at career@genexis.eu
