You joined Genexis in September 2021, directly after your studies at Eindhoven University of Technology (TU/e), what did you study?
I got Erasmus Mundus Scholarship funded by the European Union to study a master Program in (Photonics Integrated Circuits, Sensors, and Networks) PIXNET. In this program, I studied one year in Pisa-Italy and the second year in Eindhoven University of Technology.
What was your life like before starting at the TU/e?
Before doing my master, I was working as a network engineer in Syria at the Directorate of Health, responsible for the wire network. During that time, I studied English for around one year, improved myself and applied for the scholarship.
How did you experience the change from studying to working here at Genexis?
When you are studying, you get the theoretical information. But when you work, you’ll have to apply it in real life. So, I think you need to be prepared for revising some knowledge, in my case, it was Linux and and some networking topics. For me, I need to constantly improve for the job and for myself, even learning about something I’m not really interested in, for example, programming. The key is to keep working on yourself.
Do you have any tips for graduate students in terms of this role transition?
I have two tips. The first one is to be patient. Because it takes time, especially for the first few months. It can be challenging to get used to the job, the team and a new life. And the second one is to work on yourself, take courses and keep improving yourself. Consistency is very important.
What do you like most about your job?
I work in the Technical Support Team. In our ticketing system, usually we receive customer’s tickets that have a problem description. Also, we open bug tickets to the development team provide them with all the necessary information to work on solving the issue. Besides that, we do test and verify new products and new features. In short, we are the backbone of the company. What I like about my job is that every ticket is kind of unique in some sense, you need to work on the problems, search for previous related issues, suggest a solution etc. In general, I like helping the customers. In the end, I really like working with the team and all my colleagues are very supportive.