Your Experience & Skills
To be successful in this role, you need to have affinity with service delivery in telecommunication networks (networking). Working experience with layer-2/layer-3 networking equipment, network protocols (e.g. SIP, IGMP), TR-069 and various access technologies like fiber, Ethernet, 802.11n/ac is a plus.
You have preferably some experience in working with the type of products Genexis creates, including the type of SW that is needed to manage the CPEs and provide managed solutions. You can help to prioritize SW development based on the customers needs.
Having experience within a manager role is mandatory. You have strong interpersonal communication skills and are able to persuade. Coaching others and helping them succeed within their work comes natural to you.
You have a degree in Electrical Engineering, Information Technology or a similar field of education or gained this knowledge through working experience in a similar role.
Working for Genexis means having a healthy interest in technical challenges but most of all you like to work in a team and lead it. You like to take the initiative and have a “just do it” approach. Having the right mentality and attitude are more important to us than a degree. Dedication, investigation and responsibility are key words for us.
You can (help to) manage key customers in case of emergencies when there are issues that impact the services of our customers based on our SLA Management system and support process.