Job

Field Application Engineer

Genexis Netherlands BV - Eindhoven, The Netherlands
Job title
Field Application Engineer
Location
Genexis Netherlands BV
Eindhoven
The Netherlands
Department
Sales

Your role within Genexis

You are a trusted (technical) advisor to Genexis prospects and customers, who are network operators and service providers, with comprehensive knowledge of the Genexis product portfolio and associated technologies.

Your main focus will be to assist the BeNeLux Sales team with technical sales challenges for their customers and prospects. You help these customers and prospects to introduce and integrate new and existing products. In this role you also serve as a customer advocate towards other Genexis teams, including Product Development, Technical Support, Sales and Marketing, while participating in discussions throughout the organization to ensure that our customers can successfully integrate our products in their network design.

Acting in the middle field of our operations with customers, while on the other hand helping them to faster benefit from Genexis solutions and realize business value. You will act as the technical (sales) representative leading the direct interaction with customers and project teams, focusing on the technical solution while also understanding the business outcomes the customer is trying to achieve.

Acting in the middle field of our operations, you are the nexus that translates network operators’ needs into technical input towards the organization, while on the other hand helping them to faster benefit from Genexis solutions and realize business value. The Field Application Engineer acts as the technical representative leading the direct interaction with customer personnel and project teams, being responsible for focusing on the technical solution while also understanding the business outcomes the customer is trying to achieve.

Your Experience 

The ideal candidate must be self-motivated and interested in becoming proficient with connecting networking solutions to diverse deployment scenarios. To be successful in this role you will need a combination of technical know-how, a passion for helping customers succeed, and managing cases throughout the entire support life-cycle. You have a customer-oriented / commercial attitude and love to teach and explain things in a simple way. You are a fast learner, analytically strong, and not afraid of unknown territories. You are eager to continuously develop and improve yourself.

To be successful in this role you are fluent in Dutch and English with excellent communication skills; other languages (e.g.: French) are a plus.

Your Skills 

  • You have excellent technical presentation and communication skills.
  • You’re able to communicate complex technical topics to customers and co-workers of varying technical skill levels.
  • You are able to preform on Bachelor’s level.
  • You, preferably, have experience with Active Ethernet, Point-to-Point, and PON topologies.
  • You have knowledge of TCP/IP stack, application protocols (DHCP/DNS/HTTPs), and networking concepts (VRRP/VLANs/OSI Layers).
  • You are able to build deep relationships with people within customer environments to enable them to be Genexis advocates.
  • You have good knowledge of software development life-cycle and development pipeline.
  • You have knowlegde of customer premises equipment management / provisioning software tools. E.g., TR069, GUI
  • You are comfortable using support and ticketing platforms such as Easy Redmine.
  • You have experience with technical pre-sales or as a professional in the field of information technology is a big plus.

What we offer you

  • Competitive salary on the relative work experience.
    Technical / Commercial challenges in a dynamic, multicultural environment together with a no-nonsense corporate culture.
  • Working in an enthusiastic Team. The BeNeLux in a fast-growing market.
  • Great growth opportunities within the company.
  • Product company with a long-term vision, working on a great tech stack with cutting edge fiber technologies.

This role is based in Eindhoven, the Netherlands.

Do you have any questions regarding this vacancy?
Contact our HR manager Ans Vogels at +31 40 747 0247 or apply via the form below!

Future colleagues

Nico v Woensel - Portrait
Nico van Woensel
Sales Manager BeNeLux & UK
Genexis provides me autonomy to make business decisions

As sales manager BeNeLux and UK, I have the opportunity to initiate and maintain long-term relationships with both clients and industry partners on an autonomous level. Genexis gives me the opportunity to make business decisions independently and to explore opportunities to further expand our market.

Application procedure

1
Apply for the job

The first step is to apply! We consider and respond to all applications. If it looks like we could be a match, our HR Manager will invite you for an introductory meeting at our offices, so that we can get to know one another better.

2
First meeting & business case

If the first meeting goes well for you and for us, we may invite you to complete a business case (at home) in your field of expertise. This is the perfect opportunity for you to highlight your added value to the team, and decide if the job really suits you.

3
Second meeting

If we both see potential after this stage, then we will invite you to our offices for a second meeting. We will give you more information about the job, and introduce you to your future team members. You will also talk about contract conditions with our HR Manager.

4
Offer

If all goes well after the second meeting, you will receive an offer by email. We will then invite you to sign the contract and you are then a part of the Genexis team!

Application form Field Application Engineer

  • Upload relevant files, like your CV and motivation letter.
    Drop files here or
    Max. file size: 4 MB, Max. files: 3.