Job

Field Application Engineer

Genexis Norway AS - Asker, Norway
Job title
Field Application Engineer
Location
Genexis Norway AS
Asker
Norway
Department
Tech Team

Your role within Genexis

You are the trusted advisor to Genexis prospects and clients, with comprehensive knowledge of the Genexis product portfolio and associated technologies. Engineers in this role serve as customer advocates towards other Genexis teams, including Product Development, Sales, and Marketing, while participating in discussions throughout the organization to ensure that our customers can successfully integrate our products in their network design.

 

Acting in the middle field of our operations, you are the nexus that translates network operators’ needs into technical input towards the organization, while on the other hand helping them to faster benefit from Genexis solutions and realize business value. The Field Application Engineer acts as the technical representative leading the direct interaction with customer personnel and project teams, being responsible for focusing on the technical solution while also understanding the business outcomes the customer is trying to achieve.

Your Experience & Skills

The ideal candidate must be self-motivated and interested in becoming proficient with connecting networking solutions to diverse deployment scenarios. To be successful in this role you’ll need a combination of technical know-how, a passion for helping customers succeed, and experience in managing cases throughout the entire support lifecycle, from initial customer inquiry to triage and reproduction. As a representative of Genexis and its values, we expect you to have stellar communication skills and be fluent in both Norwegian and English languages; other languages are a plus.

We look for

  • Technical presentation and communication skills.
  • You’re able to communicate complex technical topics to customers and coworkers of varying technical skill levels.
  • Knowledge of TCP/IP stack, application protocols (DHCP/DNS/HTTPs), and networking concepts (VRRP/VLANs/OSI Layers).
  • Above average knowledge of Unix and Unix based Operating Systems:
    • Installation and operation of Linux operating systems and hardware investigation/manipulation commands;
    • BASH/Shell scripting including systems and init.d startup scripts;
    • Package management (RPM, etc. to add/remove/update packages);
    • Understanding of system log files/logging infrastructure;
  • Being able to build deep relationships with people within customer environments to enable them to be Genexis advocates.
  • Good knowledge of software development lifecycle and development pipeline.
  • You’re comfortable using support and ticketing platforms such as ZenDesk and Easy Redmine.
  • Experience with technical pre-sales or as a professional in the field of information technology is a big plus.

What we offer you

  • Highly talented, distributed, and multicultural team of network and application engineers.
  • Working on a great tech stack with cutting edge glass fiber technologies.
  • Product company with a long-term vision.
  • Competitive salary depending on the relative work experience.
  • Project exposure and ownership that impacts our users, product, and business.
  • Challenging technical tasks, fast learning cycles, and meaningful feedback.
  • The best equipment money can buy.

This role is based in Skjetten, Norway.

Do you have any questions regarding this vacancy?
Contact Mr. Arild Westring, CEO Genexis Norway at +47 971 91 377
or send him an email at arild.westring@genexis.eu

Future colleagues

Elroy Pluk - Portrait
Elroy Pluk
Product Engineer
The variety of my responsibilities keeps my job fun

When I started working at Genexis, I knew that I had found an employer with a promising future in a new (growing) market. Today I still experience that challenging environment. The variety of responsibilities is what keeps it fun; from managing product releases to guiding mechanical design projects to supporting my commercial colleagues with product related requests.

Application procedure

1
Apply for the job

The first step is to apply! We consider and respond to all applications. If it looks like we could be a match, our HR Manager will invite you for an introductory meeting at our offices, so that we can get to know one another better.

2
First meeting & business case

If the first meeting goes well for you and for us, we may invite you to complete a business case (at home) in your field of expertise. This is the perfect opportunity for you to highlight your added value to the team, and decide if the job really suits you.

3
Second meeting

If we both see potential after this stage, then we will invite you to our offices for a second meeting. We will give you more information about the job, and introduce you to your future team members. You will also talk about contract conditions with our HR Manager.

4
Offer

If all goes well after the second meeting, you will receive an offer by email. We will then invite you to sign the contract and you are then a part of the Genexis team!

Application form Field Application Engineer

  • Upload relevant files, like your CV and motivation letter.
    Drop files here or
    Max. file size: 4 MB, Max. files: 3.